Pelican Casino Terms & Conditions

These Terms and Conditions govern access to and use of the Pelican Casino website, gaming services, payment facilities and related features. They are intended to explain the rights and responsibilities that apply whenever you visit the platform, create an account or participate in a game.

Please read these terms carefully before using Pelican Casino. By continuing to use the website or opening an account, you confirm that you understand and accept these provisions, together with any specific rules displayed for individual games, promotions or services.

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Agreeing to These Terms

These Terms and Conditions form a binding agreement between you and Pelican Casino. They apply to all website activity, including browsing, registration, deposits, withdrawals, gaming and participation in promotional offers.

Game-specific rules, bonus conditions and other notices shown on the website form part of this agreement where they relate to the service you use. If a specific rule conflicts with these general terms, the specific rule will apply to the relevant activity. You are responsible for reviewing the current version before using the platform.

Who May Use the Service

Pelican Casino is available only to individuals who are at least 18 years old. By registering, you confirm that you meet the minimum age requirement and that you are legally permitted to access online casino services from your location.

You must not use the website if gambling is restricted or unlawful where you are located. Pelican Casino may request evidence of age, identity or location before allowing continued access. Providing false information or attempting to bypass access controls is not permitted.

Creating and Maintaining an Account

Each customer may hold only one personal account unless Pelican Casino gives written permission for an exception. Registration details must be accurate, complete and kept up to date. You must not register on behalf of another person or allow another individual to use your account.

You are responsible for keeping your login details confidential and for activity carried out through your account. Notify Pelican Casino promptly if you believe your credentials have been compromised. The casino may require you to reset access details or complete additional security checks.

• Use your real identity and current information.
• Do not sell, transfer or share your account.
• Maintain control of your password and other security credentials.
• Keep your payment information consistent with your account details.

Identity and Security Checks

Pelican Casino may carry out verification checks before or after registration, and at any stage of the customer relationship. These checks support account security, prevent misuse and help confirm that payments and withdrawals are being handled correctly.

You may be asked to provide documents or information relating to your identity, age, address, payment method or source of funds. Documents must be genuine, current and readable. Processing of a transaction or withdrawal may be delayed while verification is incomplete. If requested information is not supplied, account access or services may be restricted.

Making Deposits

Deposits must be made using a payment method that belongs to you or that you are authorised to use. The payment options, minimum amounts and processing information displayed on the website apply at the time of the transaction.

Before confirming a deposit, check the amount and destination carefully. You should not deposit more than you can comfortably afford to lose. Pelican Casino may reject, reverse or review a transaction where security, verification or payment concerns arise.

Funds credited to your account are intended for genuine gaming activity. Suspicious, irregular or abusive funding patterns may result in a review. Any payment charges imposed by a financial institution or payment provider remain your responsibility unless stated otherwise.

Requesting Withdrawals

Withdrawal requests are processed in accordance with the available payment methods and the information shown in your account. Pelican Casino may require completion of identity or payment verification before releasing funds.

Withdrawals may be returned to the original funding method where appropriate. The account holder must be the named beneficiary of the payment. Pelican Casino may ask for further information if a requested method cannot be used or if a transaction requires additional review.

• Only cleared and available funds may be withdrawn.
• Outstanding wagering requirements may affect promotional balances.
• Incorrect or incomplete payment information can cause delays.
• Transactions may be reviewed for fraud, errors or prohibited activity.

Promotions and Bonuses

Promotional offers are subject to their own terms, including eligibility rules, qualifying deposits, wagering requirements, expiry periods, game contributions and maximum conversion or withdrawal limits. Those conditions will be displayed with the relevant offer and should be read before you opt in.

Unless the promotion states otherwise, only one offer may be used for the same qualifying activity. Pelican Casino may cancel a bonus or adjust a promotional balance where an offer has been obtained through an error, multiple accounts, collusion, automation or other misuse. Promotional benefits are not a substitute for cash and may not be transferred between customers.

Using the Website Properly

You must use Pelican Casino for lawful, personal and recreational purposes. Your activity should be honest, transparent and consistent with the rules of the games and promotions you use.

You are responsible for having suitable equipment, internet access and software. Pelican Casino does not guarantee that the website will always be uninterrupted or compatible with every device. If a technical issue affects a game or transaction, notify the casino as soon as reasonably possible and avoid attempting to exploit the issue.

Activities That Are Not Allowed

The following conduct is prohibited because it may compromise customers, the platform or the fairness of gaming:

• Fraud, money laundering, theft or any other unlawful activity.
• Using another person's identity, account or payment method without authorisation.
• Collusion, cheating, manipulation or interference with game outcomes.
• Using bots, scripts, automated tools or unauthorised software.
• Exploiting software faults, pricing errors, technical defects or promotional mistakes.
• Attempting to evade account, location, age or verification controls.
• Harassing staff, other customers or service providers.
• Introducing malicious code or interfering with website security.

Where prohibited conduct is suspected, Pelican Casino may pause activity, investigate transactions, restrict access and take other appropriate action in accordance with applicable requirements.

Ownership of Website Content

Website design, branding, text, graphics, software, game interfaces and other materials made available by Pelican Casino are protected by applicable intellectual property rights. Unless expressly permitted, you may view and use this content only for personal access to the services.

You must not copy, reproduce, modify, distribute, publish, reverse engineer or commercially exploit any part of the platform. Pelican Casino and its relevant partners retain all rights not expressly granted to you under these terms.

Limits on Responsibility

Pelican Casino takes reasonable steps to provide a reliable service, but online access can be affected by networks, devices, maintenance, software errors and events outside its control. The website and its content are provided subject to availability, and no promise is made that every feature will operate without interruption or error.

To the extent permitted by applicable law, Pelican Casino is not responsible for losses caused by your misuse of the account, failure to protect credentials, inaccurate information, payment provider action, internet failure or events beyond reasonable control. Nothing in these terms excludes or limits a right or liability that cannot lawfully be excluded or limited.

You remain responsible for deciding whether to gamble and for setting limits that suit your circumstances.

When Access May Be Restricted

Pelican Casino may suspend, close or restrict an account where it reasonably considers that these terms have been breached, verification has not been completed, activity presents a security concern or continued access may create legal, operational or customer protection issues.

An account may also be closed at your request. During a review, deposits, withdrawals, bonuses or gaming activity may be temporarily unavailable. Where appropriate, Pelican Casino will communicate the next steps and handle any remaining balance subject to verification, transaction checks and applicable rights.

How Personal Information Is Handled

Pelican Casino collects and uses personal information to provide services, administer accounts, process payments, conduct verification, maintain security and meet applicable obligations. Information may also be used to communicate service updates and manage promotional preferences.

Personal information should be accurate and submitted through the channels provided by the website. Access to information may be limited to authorised personnel and service providers who need it for legitimate operational purposes. The website may use cookies or similar technologies to support functionality, security and performance. Further details should be reviewed in the applicable privacy notice.

Playing Responsibly

Gambling should be treated as entertainment, not as a way to earn income or recover losses. Set a budget and time limit before you play, and never use money needed for essential expenses. Avoid gambling when upset, under the influence of alcohol or unable to make clear decisions.

Warning signs can include chasing losses, hiding gambling activity, borrowing to play, neglecting responsibilities or feeling unable to stop. If gambling no longer feels controlled, stop using the account and seek appropriate support. Pelican Casino may provide account tools or restrictions where available, and you may contact customer support to discuss available options.

Changes to These Conditions

Pelican Casino may update these Terms and Conditions to reflect changes to the service, security measures, payment arrangements, promotional practices or applicable requirements. The updated version will be made available on the website with its effective date where appropriate.

Changes will apply from the stated effective date. If you do not agree with an update, you should stop using the service and may request account closure, subject to completion of any necessary checks and outstanding transactions.

How to Contact Pelican Casino

For questions about these terms, account access, verification, payments, responsible gambling options or a transaction review, contact Pelican Casino through the support channel provided on the website. Written enquiries should include enough information for your account to be identified, but you should never send a password or complete payment credentials.

You can contact the support team at support@pelican-casino-au.online. Pelican Casino may request additional information to confirm that an enquiry has been submitted by the account holder before discussing account-specific matters.

Last updated: 14 September 2026