Pelican Casino Responsible Gaming
At Pelican Casino, gambling is intended to be an enjoyable form of entertainment, not a way to make money or solve financial difficulties. Every game involves risk, and outcomes are determined by chance or the applicable game rules.
Responsible gambling means making informed decisions, setting personal boundaries and keeping play within limits that are affordable. Pelican Casino encourages all customers in Australia to consider their gambling habits carefully and to seek support whenever gambling no longer feels recreational or manageable.
Our Responsible Gambling Commitment
Pelican Casino is committed to promoting a safer and more balanced approach to online gambling. We provide information and account features intended to help customers understand their play, manage spending and take a break when needed.
We do not present gambling as a source of income, financial security or a solution to personal problems. Customers should only gamble with money that they can afford to lose after essential expenses and financial commitments have been covered. No strategy can guarantee a win, recover previous losses or change the probability of a random outcome.
Responsible gambling is a shared responsibility. We expect players to use the available controls honestly and carefully, while Pelican Casino aims to make those controls accessible and to respond appropriately when a customer raises concerns about their gambling.
Spotting Gambling Concerns
Problem gambling can develop gradually, and it may not always be easy to recognise at first. Warning signs can include spending more time or money gambling than planned, repeatedly trying to win back losses, borrowing money to continue playing or feeling distressed when unable to gamble.
Other indicators may include hiding gambling activity from family or friends, neglecting work or personal responsibilities, using gambling to escape difficult emotions, or continuing to play despite financial, relationship or wellbeing problems. A single sign does not determine whether someone has a gambling problem, but repeated concerns should be taken seriously.
If gambling causes worry, conflict or loss of control, stopping to review your habits is an important first step. Speaking openly with a trusted person or a qualified support provider can make it easier to understand what is happening and decide what action to take.
Review Your Play and Set Limits
Before gambling, decide how much time and money you are prepared to spend. Limits work best when they are established in advance and are not changed simply because you have lost or want to continue after reaching them.
- Deposit limits: Set a maximum amount that can be deposited over a selected period and keep it aligned with your disposable entertainment budget.
- Loss limits: Decide the maximum amount you are willing to lose and stop playing when that amount has been reached.
- Reality checks: Use reminders to review how long you have been playing and how your session is progressing.
- Cooling-off periods: Take a temporary break from gambling when you feel distracted, frustrated or tempted to play beyond your plan.
- Self-exclusion: Request a longer restriction from your account if you need to prevent access to gambling for a defined period or until further notice.
Limits should not be treated as targets to spend. If you find yourself regularly increasing them, bypassing them or feeling unable to follow them, consider taking a longer break and contacting professional support.
Tools Available Onsite
Pelican Casino provides responsible gambling functions through the website to help customers maintain oversight of their activity. Availability and settings may depend on the account interface and the applicable account conditions.
- Account deposit controls to help you set a preferred spending boundary.
- Session and reality-check reminders that prompt you to review the time spent playing.
- Access to account activity information so you can consider deposits, withdrawals and gambling patterns.
- Cooling-off options for customers who want a short, planned interruption to play.
- Self-exclusion support for customers who require stronger and longer-term account restrictions.
- Responsible gambling information to help customers identify risks and find appropriate assistance.
These features are designed to support personal decision-making. They cannot guarantee that gambling will remain risk-free, and they should be used together with a realistic budget and regular self-review.
Finding Help and Advice
If gambling becomes difficult to control, seek professional help rather than attempting to manage the situation alone. A counsellor or specialist support service can provide confidential guidance, help you understand the causes of harmful gambling and assist with practical steps such as budgeting, access restrictions and recovery planning.
For account-related questions or responsible gambling concerns, you can contact Pelican Casino at support@pelican-casino-au.online. Our support team can explain available account restrictions and direct you towards suitable assistance, but professional treatment should be obtained from an appropriately qualified independent service.
The following organisations are independent external support services. They are not partners of Pelican Casino and are not operated by Pelican Casino:
- Gambling Help Online provides information, counselling and support resources for people affected by gambling.
- Australian Government - Gambling Support Services provides information about support options and services.
- The National Gambling Helpline on 1800 858 858 is a free and confidential support service for people affected by gambling.
If gambling is affecting someone close to you, you can also seek advice for yourself. Family members, friends and other supporters may need guidance on setting boundaries, discussing concerns and protecting their own wellbeing.
Preventing Underage Access
Only individuals aged 18 or older may use the Pelican Casino website. Underage gambling is not permitted. Age information may be requested during registration or account verification, and additional checks may be conducted where necessary.
Adults must not allow children or other underage individuals to access their account, payment methods or gambling devices. If you believe an underage person has used an account, stop the activity and contact Pelican Casino promptly so the matter can be reviewed.
Customers should keep login details private and use reasonable security measures on computers, tablets and mobile devices. An account should never be shared, even with a family member or friend.
Use Parental Safety Measures
Parents and guardians can take practical steps to reduce the risk of children encountering online gambling. These steps are especially important when devices are shared or when a child can access an adult account or payment method.
- Keep account usernames, passwords and payment credentials confidential.
- Use device-level passwords, access controls and suitable family safety settings.
- Do not save gambling login details on a shared device.
- Log out after each session and avoid leaving an active account unattended.
- Consider reputable filtering or blocking software that restricts access to gambling websites.
- Explain that gambling is an adult activity involving financial risk, not a game or source of guaranteed rewards.
These safeguards support, but do not replace, active supervision. Adults remain responsible for protecting their accounts and devices from unauthorised or underage use.
Practical Ways to Stay in Control
The following habits can help keep gambling within its intended entertainment purpose:
- Set a clear entertainment budget before you begin and never use money reserved for rent, bills, food, savings or other essentials.
- Decide how long you will play and use reminders to avoid losing track of time.
- Take regular breaks and do something unrelated to gambling between sessions.
- Never chase losses by increasing stakes or depositing additional funds to recover money.
- Do not gamble when you are angry, upset, tired, intoxicated or under pressure.
- Keep gambling separate from borrowing, credit intended for necessities and money belonging to another person.
- Do not rely on gambling to manage stress, loneliness, financial concerns or other difficult emotions.
- Talk to someone you trust if your gambling habits begin to concern you.
- Review your account activity and limits regularly, and use a cooling-off period if your behaviour starts to change.
- Stop and seek support if you feel unable to follow your own rules.
Policy Updates and Review
Pelican Casino may review and update this Responsible Gaming page to reflect changes to website features, operational practices or applicable guidance. Any revised version will be published on the website and will apply from the date it is made available, unless a different effective date is stated.
Customers should check this page from time to time to remain familiar with the responsible gambling information and controls available to them. The latest published version should be treated as the current statement of Pelican Casino's responsible gambling approach.
If you have questions about a change, an account restriction or the responsible gambling options available on the website, please contact Pelican Casino support before continuing to play. Taking a pause to ask for information is always appropriate when you are uncertain about your gambling activity.
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