Pelican Casino Responsible Gaming
At Pelican Casino, gambling should always be viewed as entertainment, not as a way to make money. Casino games are based on chance, and there is no guaranteed method for winning or recovering losses.
Responsible gambling means setting personal boundaries, understanding the risks and making decisions that keep gaming enjoyable. Pelican Casino encourages every player to stay aware of their habits and seek support whenever gambling begins to feel difficult to manage.
Our Responsible Gambling Commitment
Pelican Casino is committed to promoting a safer and more informed gaming environment. We provide information and practical controls to help players make considered choices before, during and after a gaming session.
Players should only gamble with money they can afford to lose and should never use gambling to address financial pressure, personal difficulties or emotional distress. Winning is never certain, and losses should not be treated as a reason to continue playing or increase stakes.
Our responsible gaming approach includes access to account controls, spending awareness features and support information. These measures are designed to help players remain in control, but personal responsibility remains essential. If gambling is causing concern, taking action early is strongly recommended.
When Gambling Becomes a Problem
Problem gambling can develop gradually and may affect finances, relationships, work, health and general wellbeing. Recognising possible warning signs early can make it easier to take appropriate action.
A player may need to reconsider their gambling if they frequently think about gaming, spend more time or money than intended, chase losses, hide gambling activity or feel restless when trying to stop. Borrowing money, missing important commitments, selling possessions or using essential funds for gambling are also serious warning signs.
Emotional changes can provide another indication. Feelings of anxiety, guilt, irritability or low mood after gambling should not be ignored. If gambling is interfering with daily life or creating conflict with family and friends, consider using the available controls and seeking independent professional support.
Check Yourself and Set Boundaries
Before playing, decide how much time and money you are prepared to spend. Limits work best when they are chosen calmly and respected consistently, rather than changed during an emotional or lengthy session.
- Deposit limits: Set a maximum amount that can be deposited over a chosen period and review it only when you are not playing.
- Loss limits: Establish the amount you can afford to lose and stop when that limit is reached. Never increase it to chase a previous loss.
- Reality checks: Use reminders to review how long you have been playing and how much activity has taken place during a session.
- Cooling-off periods: Take a temporary break from gambling when you need distance, whether for a short period or for longer.
- Self-exclusion: Request a longer-term restriction from accessing your account if you believe you need a complete break from gambling.
Limits should reflect your personal financial circumstances, not your expectations of winning. A responsible boundary is one that remains affordable even if the full amount is lost.
Tools That Support Safer Play
Pelican Casino provides responsible gambling features through the website to help players monitor and manage their activity. These tools are intended to make decisions easier before gambling becomes difficult to control.
- Deposit controls allow you to set a preferred maximum for deposits over a selected period.
- Loss management options help you define the amount you are prepared to lose before stopping.
- Reality check reminders provide prompts about playing time and account activity.
- Cooling-off settings let you pause access for a selected period and create space away from gambling.
- Self-exclusion enables you to request a more substantial restriction when a longer break is appropriate.
- Account and transaction information helps you review deposits, withdrawals and recent gambling activity.
Use these features before beginning a session whenever possible. If a limit or restriction is active, do not attempt to bypass it by opening another account, using another person’s account or asking someone else to gamble on your behalf.
Support Is Available
If gambling is becoming difficult to control, speak with a qualified professional or a trusted person as soon as possible. Asking for help is a practical step and does not require you to wait until the situation becomes severe.
For questions about responsible gambling controls or account restrictions at Pelican Casino, contact [email protected]. Our support team can provide information about the options available on the website, but it cannot replace independent financial, medical or counselling advice.
Players and their families can also contact independent external support services. These organisations are not partners of Pelican Casino and are not operated by Pelican Casino:
- Gambling Help Online provides information, counselling and support for people affected by gambling.
- Australian Government - Gambling Support Services provides information about support options and services.
- The National Gambling Helpline on 1800 858 858 is a free and confidential support service for people affected by gambling.
Independent support may also be helpful for family members, partners or friends who are experiencing the effects of another person’s gambling.
Keeping Gambling Away From Minors
Only individuals aged 18 or older may use the Pelican Casino website. Underage gambling is not permitted, and adults must not allow a person under 18 to access an account, use payment details or play casino games.
Age restrictions protect young people from the financial and emotional risks associated with gambling. Pelican Casino may apply account checks or other measures where age or account ownership needs to be confirmed.
If you believe that a minor has accessed an account or gambling service, stop the activity immediately and contact the website support team. Do not share login credentials, payment information or devices in a way that could make underage access easier.
Parental Safeguards at Home
Parents and guardians should take reasonable steps to prevent children from viewing or using gambling websites. Digital supervision is particularly important where a shared computer, tablet or mobile device is used by several members of a household.
- Keep account passwords, payment details and verification information private.
- Use device-level parental controls and age restrictions where available.
- Do not save casino login details on a shared device.
- Log out fully after each session and avoid leaving an account open.
- Monitor access to gambling-related applications, browsers and payment methods.
- Explain in age-appropriate terms that gambling is an adult activity involving a risk of losing money.
Parental controls are helpful safeguards, but they cannot replace active supervision. Adults remain responsible for protecting their account credentials and devices from unauthorised use.
Practical Ways to Stay in Control
The following habits can help keep gambling within reasonable limits and reduce the risk of impulsive decisions:
- Set a gambling budget using disposable funds only, never money needed for rent, bills, food or other essentials.
- Decide how long you will play before starting and take regular breaks away from the screen.
- Keep gambling separate from financial planning, saving and debt repayment.
- Do not chase losses or increase stakes because you feel a win is due.
- Never gamble when you are angry, distressed, tired or under the influence of alcohol or other substances.
- Do not borrow money, use credit intended for essential expenses or sell possessions to fund play.
- Keep a personal record of deposits, withdrawals, time spent and overall results.
- Discuss concerns with someone you trust instead of hiding gambling activity.
- Use cooling-off or self-exclusion tools as soon as you feel your control is weakening.
- Remember that casino games are entertainment and that every session may result in a loss.
Taking a break is a sensible choice, not a failure. If these measures are no longer enough, stop gambling and seek independent assistance.
Updates to This Policy
Pelican Casino may review and update this Responsible Gambling policy to reflect changes to the website, available account tools, operational practices or relevant guidance. Any revised version will be made available on the website and will apply from the date it is published, unless a different effective date is stated.
Players should review this page periodically so they remain familiar with the current responsible gambling information and available controls. Continued use of the website after an update indicates that the player has had an opportunity to read the revised policy. If any part of this information is unclear, contact Pelican Casino before continuing to gamble.
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