Pelican Casino Privacy Policy
Welcome to Pelican Casino. We respect the privacy of everyone who visits our website, creates an account, uses our services or communicates with us. This Privacy Policy explains how we collect, use, store and protect personal information in connection with Pelican Casino.
This policy applies to players and visitors in Australia and should be read together with any applicable website terms, promotional conditions and responsible gambling information. By using our services, you acknowledge the practices described below. Pelican Casino is intended for people aged 18 years and over.
Information We Gather
We collect information that is needed to operate the casino, maintain account security, process transactions and provide customer support. The information we receive depends on how you interact with Pelican Casino.
- Identity details, such as your name, date of birth and other information used to confirm that you are eligible to use the service.
- Contact information, including your email address and any other details you choose to provide when requesting assistance.
- Account information, including login credentials, preferences, account history and records of communications with us.
- Payment and transaction information, such as deposits, withdrawals, payment method details and transaction references. Payment information may be handled by specialist payment providers.
- Technical information, including your IP address, browser type, device characteristics, operating system, language settings and general location information.
- Usage information, such as pages viewed, features used, session activity and interactions with our website.
- Information supplied voluntarily through surveys, promotions, customer service requests or other correspondence.
We may also receive information from service providers that help us verify identity, prevent fraud, process payments or maintain the security of our platform. We aim to collect only information that is reasonably relevant to these purposes.
How We Use Collected Data
Pelican Casino uses personal information to provide and improve its services, administer player accounts and support a safe online environment. Depending on the circumstances, information may be used to:
- Create, maintain and manage your account.
- Confirm your age, identity and eligibility to use the casino.
- Process deposits, withdrawals, bonuses and other account-related transactions.
- Respond to questions, complaints and service requests.
- Personalise website content, account features and relevant communications.
- Monitor gameplay, account activity and transactions for security, integrity and responsible operation.
- Detect, investigate and prevent fraud, money laundering, abuse, unauthorised access and other improper activity.
- Send service messages, security notices and administrative communications.
- Provide marketing communications where permitted and where your preferences allow them.
- Analyse website performance and improve products, systems and customer experience.
- Meet applicable legal, regulatory, accounting and record-keeping obligations.
Where information is used for marketing, you may be able to change your communication preferences or opt out of promotional messages. Essential service communications may still be sent when they relate to your account, security or transactions.
Cookies and Website Tools
Pelican Casino may use cookies, pixels, local storage and similar technologies. These tools are small data files or technical mechanisms that help a website recognise a device, remember preferences and understand how visitors use its features.
- Essential technologies support account access, navigation, security and core website functions.
- Preference technologies remember settings such as language, display choices and session preferences.
- Analytics technologies help us understand traffic, performance and general patterns of website use.
- Advertising or measurement technologies may help assess campaigns and present more relevant promotional content where applicable.
You can usually control cookies through your browser or device settings. Disabling certain technologies may affect the availability, functionality or security of some parts of the website. Information collected through these tools may be combined with account or technical information where this is necessary for the purposes described in this policy.
When Information Is Shared
We do not treat personal information as public information. Pelican Casino may share relevant information with carefully selected parties when this is necessary to operate the service, protect users or meet legitimate business and legal needs.
- Payment processors and financial service providers that facilitate deposits, withdrawals and transaction verification.
- Identity, age verification, fraud prevention and security providers.
- Technology, hosting, analytics, customer support and communications providers working on our behalf.
- Professional advisers, auditors, insurers and business partners where appropriate.
- Authorities, courts or other authorised bodies when disclosure is required or reasonably necessary to protect rights, safety or the integrity of the service.
- A buyer, investor or successor in connection with a merger, restructuring, sale or transfer of part or all of the business.
Service providers are expected to handle information only for agreed purposes and to apply appropriate safeguards. We do not sell personal information for unrelated purposes.
Keeping Data Secure
Pelican Casino applies administrative, technical and organisational measures designed to protect personal information against loss, misuse, unauthorised access, alteration and disclosure. These measures may include access controls, authentication procedures, monitoring, secure transmission methods and internal handling rules.
Access to personal information is limited to people and providers who need it for authorised business purposes. We also encourage you to use a unique password, keep login details confidential and notify us promptly if you suspect that your account or device has been compromised.
No online service can guarantee absolute security. If a security incident affects personal information and notification is appropriate, we will take reasonable steps to assess the situation, contain the issue and communicate with affected individuals or authorities where required.
How Long We Keep Information
We retain personal information only for as long as it is reasonably needed for the purposes described in this policy. The retention period may depend on the type of information, the reason it was collected, the status of your account and any ongoing dispute or investigation.
Some records may need to be kept for longer to support transaction reconciliation, fraud prevention, security, responsible operation, legal compliance or the establishment and defence of claims. When information is no longer required, we will take reasonable steps to delete it, anonymise it or securely isolate it from further use.
Your Privacy Choices
Depending on your circumstances and applicable privacy rules, you may have rights relating to personal information held by Pelican Casino. These may include the ability to:
- Ask whether we hold personal information about you.
- Request access to information, subject to applicable exceptions and verification requirements.
- Ask us to correct information that is inaccurate, incomplete or out of date.
- Withdraw consent where processing relies on consent, without affecting earlier lawful processing.
- Opt out of certain marketing communications.
- Raise a concern about how your information has been handled.
We may need to verify your identity before responding to a request. Some information cannot be deleted or restricted immediately where it is needed for security, dispute resolution, account administration or legal obligations. If a request cannot be fully met, we will aim to explain the reason where permitted.
External Providers and Links
Our website may use third-party services and may contain links or features operated by organisations outside Pelican Casino. These providers may collect or process information under their own privacy policies, terms and security practices.
Examples include payment services, identity verification tools, analytics platforms, hosting providers, advertising technology and social media functions. We select providers with regard to their ability to handle information responsibly, but we are not responsible for the independent privacy practices of websites or services that we do not control.
Before submitting information through an external website or application, you should review that provider's privacy notice and understand how it may use your information.
Handling Overseas Transfers
Some of our service providers, systems or business partners may be located outside Australia. As a result, personal information may be accessed, stored or processed in another country where privacy protections may differ from those available in Australia.
Where information is transferred internationally, Pelican Casino aims to use reasonable safeguards, contractual protections and provider assessments appropriate to the nature of the information and the service involved. By using the website, you acknowledge that international processing may occur where it is necessary to provide, secure or improve our services.
Changes to This Policy
We may revise this Privacy Policy when our services, technology, business arrangements or privacy practices change. A new version will be made available through the website, together with an updated effective date where appropriate.
Changes will apply from the time they are published unless a different commencement date is stated. We encourage you to review this page periodically. Continued use of Pelican Casino after an update may indicate that you have read and understood the revised policy.
Contact and Privacy Requests
If you have a question about this Privacy Policy, wish to make a privacy request or believe that your personal information has been handled incorrectly, please contact Pelican Casino at support@pelican-casino-au.online. Please provide enough information for us to understand your request, while avoiding unnecessary disclosure of sensitive account details in your initial message.
We will review enquiries in a reasonable manner and may request additional information to confirm your identity and protect your account. This policy is intended to explain our general privacy practices and does not limit any rights or remedies that may apply under relevant law.
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