Pelican Casino Privacy Policy
This Privacy Policy explains how Pelican Casino collects, uses, stores and protects personal information when you visit our website, create an account, use our services or contact us. It is intended for customers in Australia and should be read together with our other applicable website terms and responsible gambling information.
Pelican Casino respects your privacy and aims to handle personal information in a clear and responsible way. By using our services, you acknowledge that information may be processed as described below. If you do not agree with this Policy, please discontinue use of the website and related services.
Information We Collect
We collect information that is necessary to operate an online casino, maintain account security, process transactions and provide customer support. The information we collect depends on how you interact with Pelican Casino.
- Identity and account details, such as your name, date of birth, username, account preferences and information used to confirm that you are at least 18 years old.
- Contact information, including an email address and other details you choose to provide when requesting assistance.
- Verification information required to confirm identity, prevent misuse of accounts and support financial crime controls. This may include identity documents or information about your source of funds where appropriate.
- Transaction information, including deposits, withdrawals, wagers, bonuses, payment method details and relevant account history. Payment information may be handled by approved payment providers rather than stored directly by Pelican Casino.
- Technical and usage information, such as IP address, device type, browser, operating system, time of access, pages viewed and interactions with website features.
- Communications and preferences, including correspondence with our support team, marketing choices and records of consent where applicable.
Some information is collected directly from you. Other information may be generated automatically through your use of the website or received from service providers that help us verify identity, process payments, detect fraud or maintain platform security.
How We Use Information
Pelican Casino uses personal information for legitimate operational, security and customer service purposes. We do not collect more information than is reasonably needed for these purposes.
- To create and administer your account.
- To verify your identity, age and eligibility to use our services.
- To process deposits, withdrawals, gaming activity and account adjustments.
- To provide customer support and respond to enquiries.
- To monitor transactions, identify suspicious activity and protect the website from fraud, abuse and unauthorised access.
- To personalise website features, maintain accurate records and improve our services.
- To send service messages, security notices and other communications necessary for account administration.
- To send promotional communications where permitted and where you have provided the required choice or consent. You can adjust marketing preferences or opt out of non-essential promotional messages.
- To comply with applicable legal, regulatory, tax, accounting and responsible gambling obligations.
Where appropriate, information may also be used to investigate complaints, enforce our terms, resolve disputes and establish, exercise or defend legal rights.
Cookies and Similar Technologies
Pelican Casino may use cookies, software development tools, pixels, log files and similar technologies. These technologies help the website remember settings, maintain secure sessions, understand website performance and identify technical problems.
Some cookies are essential for account access, authentication, transaction processing and security. Other cookies may help us understand how visitors use the website or support functionality and communications. Where a choice is available, you can manage non-essential cookies through your browser or the relevant website settings.
Disabling certain cookies may affect website performance or prevent some account and gaming features from working as intended. Browser settings may also remove existing cookies, but this does not necessarily delete other information held in your account records.
When We Share Information
We may disclose personal information to carefully selected recipients where this is necessary for the purposes described in this Policy. Recipients are expected to use appropriate safeguards and handle information only for authorised purposes.
- Payment processors, banks and financial service providers involved in deposits, withdrawals or transaction reviews.
- Identity verification, fraud prevention and security providers.
- Technology, hosting, analytics, customer support and communications providers that help operate the website.
- Professional advisers, auditors, insurers and legal representatives where their involvement is reasonably required.
- Government bodies, courts, law enforcement agencies or other authorities where disclosure is required or reasonably necessary under applicable law.
- Business partners or potential purchasers involved in a corporate transaction, provided appropriate confidentiality protections are applied.
Pelican Casino does not intend to sell personal information as a standalone commercial asset. We limit access to information according to operational need and do not permit service providers to use it for unrelated purposes without an appropriate basis.
Keeping Data Secure
We use reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, authentication procedures, monitoring, secure communications and internal handling standards.
No website, internet transmission or electronic storage system can be guaranteed to be completely secure. You are responsible for keeping your account credentials confidential, using a secure device and notifying us promptly if you suspect unauthorised account activity. Pelican Casino will not ask you to disclose your password through an unsolicited message.
Where a security incident affects personal information, we will assess the situation and take steps that are appropriate in the circumstances, including any notification or remedial action required by applicable law.
How Long We Keep Information
We retain personal information only for as long as it is reasonably required for the purposes for which it was collected, including account administration, dispute handling, security monitoring, financial recordkeeping and compliance obligations.
Retention periods vary according to the type of information, the nature of the relationship, account activity and any legal or operational requirements. Information may be retained after an account is closed where this is necessary to complete outstanding transactions, investigate misuse, meet recordkeeping duties or establish and defend legal claims.
When information is no longer needed, we take reasonable steps to delete it, anonymise it or securely dispose of it. Backups and archived records may remain for a limited period before being securely overwritten or removed.
Your Privacy Choices
Depending on the circumstances and applicable law, you may have rights relating to personal information held by Pelican Casino. These may include requesting access to information, asking for inaccurate details to be corrected, withdrawing consent where processing relies on consent, or objecting to certain uses.
You may also ask us to review a concern about the way your information has been handled. Some requests may be limited by legal obligations, fraud prevention requirements, the rights of other individuals or the need to preserve evidence. We may need to verify your identity before responding.
To exercise a privacy choice, provide enough detail for us to understand your request and identify the relevant account or information. You can opt out of non-essential marketing at any time by using the instructions in the message or by contacting us. Opting out of marketing will not stop essential service or security communications.
Third-Party Providers
Pelican Casino relies on third-party providers for selected functions, including payment handling, identity checks, hosting, analytics, customer communications, security monitoring and technical support. These providers may process information on our behalf and are expected to apply confidentiality and security measures suitable for their role.
Third-party websites, payment pages, advertising platforms and other services may have their own privacy policies. If you follow an external link or use a service that is not controlled by Pelican Casino, that provider will determine how information is collected and used. We recommend reviewing the relevant privacy information before submitting personal details.
Transfers Outside Australia
Some providers supporting Pelican Casino may store or process information in Australia or in another country. As a result, personal information may be transferred across borders where this is necessary to provide services, maintain systems, process payments, verify accounts or protect the platform.
Where information is transferred internationally, we take reasonable steps to assess the arrangement and apply suitable contractual, technical or organisational protections. The privacy laws in the receiving country may differ from those in Australia. Information may also be disclosed overseas where required for legal, security or operational purposes.
Changes to This Policy
Pelican Casino may update this Privacy Policy when our services, technologies, providers or legal obligations change. The revised version will be made available on the website and will apply from its stated effective date or, where no date is stated, from publication.
We encourage you to review this page periodically. If a change materially affects how we handle personal information, we may provide an additional notice through the website, by email or through another appropriate account communication. Continued use of the services after an update indicates that you have read the revised Policy, subject to any rights available under applicable law.
Contact and Privacy Enquiries
If you have a question about this Privacy Policy, want to make a privacy request or believe your personal information has been handled incorrectly, please contact Pelican Casino at [email protected]. Include a clear description of your enquiry and avoid sending unnecessary sensitive information.
We will review privacy enquiries within a reasonable period and may request additional details to confirm your identity and understand the issue. If you are not satisfied with our response, you may have the option to raise the matter with an appropriate privacy authority or seek independent advice.
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